Avaya Global Services
Avaya is committed to providing the expertise, tools, and technologies that you need to support your voice network. Avaya offers a single point of contact and accountability for designing, building, and managing your networks, including the products and applications which comprise them, so that you can concentrate on your core competencies.
Avaya Global Services offers Product Correction Support where you can purchase additional technical support for product corrections including PCNs, Software and Firmware Updates and maintenance patches anytime. Avaya will install the software, firmware and/or corrections during the most convenient time. Available to 24x7 and 8x5 Full Coverage maintenance agreement customers, Product Correction Support includes the following:
- Enhanced out-of-hours support* for remote and on-site tech installable product corrections
- Avaya installation of customer installable product corrections — including out-of-hours support*
*Out-of-hours support excludes Sundays and Avaya observed holidays.
See Avaya Maintenance Agreement.
Leave the work to us
Our goal is to help you focus on what you do best, servicing your customers. With Product Correction Support, Avaya will install updates for you. Product Correction Support frees up your IT resources, allowing you to rely on Avaya expertise and with a yearly contract, you can budget more easily and avoid unforeseen per incident charges.
True Up Utility Maintenance and what it can do for you......
A savings for you!
Product Correction Support provides an average savings of 50% over Per Incident rates (based on 2003 and 2004 data). With Product Correction Support, you receive a consistent value regardless of the number of PCNs, Software or Firmware updates that occur within that year. This can lead to savings for you and your company.
For additional information see...Avaya Pricing Methodology and Avaya Utility Pricing FAQS.
E-Notification Service
Stay up to date on PCNs, Software and Firmware updates by signing up for E-Notifications. This service allows you to receive automatic notification on PCNs, Software and Firmware updates. Visit support.avaya.com, click on “My E-Notifications” and follow the prompts.
Learn More
For more on Avaya Global Maintenance and the value it offers......
To contact someone on Avaya Product Correction Support including pricing and products covered, call:
Platinum Communications
Avaya Maintenance Services
Phone Number: 1-800-579-9600
