Value Proposition
The following articulates several benefits for working with Platinum Communications as your Avaya Services provider for your renewal:
- We are an exclusive Avaya Business Partner and as such, offer full service Avaya products for hardware, software and maintenance. With Platinum Communications the relationship we have with our customers doesn't stop after the sale. We work with you and Avaya to attain the best in class pricing for your new maintenance services agreement.
- We offer a smooth and seamless integration of services between Avaya and you.
- You get explicit customer protection by servicing your maintenance agreement. When it auto renews with Avaya, it does so at Avaya's NPL (National Price List). So any previous discount or changes to your system are not reflected should the agreement auto renew on its own.
- Provide you with constant Avaya Services updates on new offers and programs.
( e.g.. Avaya SAFE program see enclosed word and PP docs, Product Correction Support and Software Release Management, New Avaya Utility FAQ's enclosed)
- Assist and manage the annual Utility Maintenance true up process with Farmers & Mechanics Bank and Avaya. Let our experience save you hours of research, preparation and cost.
- Manage all of your Avaya billing and service escalation issues. Let us advocate for you.
- If you are not a current Platinum customer we can still offer you our Maintenance Service.
- We are a valued Avaya Business Partner and as such can offer you the benefits of that relationship.
Platinum Communications
Avaya Maintenance Services
Phone Number: 1-800-579-9600
