Hot News!
Platinum Communications Announces
Shirley Turner
Executive Vice President.
April 1, 2008.
Platinum Communications, a total Avaya communication solutions provider, headquartered in Somerset, New Jersey, proudly announces Shirley Turner as Executive Vice President.
Ms. Turner will join Cynthia Martin-Bidlack, President and Founder, in the leadership of Platinum Communication's strategic direction. Ms. Turner’s extensive background in business development will provide the solid foundation for Platinum’s national growth initiatives.
Prior to joining Platinum Communications, Ms. Turner held several sales and operational leadership positions within Avaya Inc, a world leader in secure, reliable IP telephony systems, communication software applications and services.
A graduate from the University of Texas, Ms. Turner proceeded to established and lead her own consulting company, TTG Communications. As President, she built a company that focusing on vertical specializations and customer-centric solutions for enterprise companies across the US. Ms. Turner has held leadership roles within AT&T, bringing two decades of information technology, management experience to Platinum Communications.
Cynthia Martin-Bidlack said, “Platinum Communications employs an elite team of individuals who are dedicated to our clients. Ms. Turner brings the refined ability to understand customer business requirements and deliver on customer expectation, creating a win-win for all involved. Her innovative ideas and vision will take Platinum Communications onto a new field of excellence.”
Daylight Savings Time Service Patches from Home Page
Daylight Savings Time Release PCN 1585P
As of October 2006 we posted the following:
End of Daylight Saving Time (DST) is fast approaching around the world. If you would like to discuss Avaya's resources with customers, now is the time! The following three options are available to assist them with this change. These options are in effect immediately and extend through 3 November 2006.
Option 1: Avaya offers a self-service option on the Avaya Support website that is fast and easy! Once there, they will be able to search for time change information on their specific system. The Avaya Support website can be accessed from the Avaya.com > Get Support > More Support, or directly, by following this link.
Option 2 (US only): You have the option to receive instructions via fax by calling the Fax Server on +1 800-628-2888 or x19915, in which they will be faxed instructions, within 24 hours (US only).
Option 3: Remote and/or Training assistance is available. However, customary Time and Material charges will apply.
CHANGE: Daylight Savings: March 2007 - Product Policies
As of March 2007, a new policy for Daylight Savings Time will take effect in the United States and Canada, which states that Daylight Saving Time will begin on the second Sunday of March and end on the first Sunday of November.
In accordance with the change, modifications will be required on some Avaya products, both new and existing. Details on the applicable products may be found by contacting your account representative at 1-800-579-9600.
NEED TO UPGRADE YOUR MERLIN?
Click here for SUBSTANTIAL SAVINGS AND UPGRADE PACKAGES
END OF SALE–Avaya Merlin Magix Integrated System– Notification Date 1/9/2006
Summary:
Effective April 3, 2006, MERLIN MAGIX® will no longer be available for sale.For additional information, contact your Platinum Account manager.
The MERLIN MAGIX product line will continue to be available from Avaya until March 31, 2006.
Following standard Avaya product support and warranty guidelines, the products will be supported (tech support, bug fixes, etc.) for a minimum of 3 years.
Migration Strategy
- Stay with MERLIN MAGIX: Avaya is committed to provide “product” support for an additional 3 years after the End of Sale date. Avaya Global Services will continue with “services” support. Customers can retain their installed system for the foreseeable future.
- Migrate to Avaya IP Office: Customers have the option to migrate existing MERLIN MAGIX system to Avaya IP Office. Migration to IP Office can be done by replacing the MAGIX carrier and processors with an IP Office unit. Customers using 44xx terminals can migrate the installed base to IP Office, but MLX and ETR sets must be replaced with either 44xx sets or 54xx sets.
Call us at 1-800-579-9600 or 732-805-3400
Email: sales@platcomm.com
End of Sale and Support Notification for Avaya Center Stage Switch, ATM Products and the Global Multi Carrier Cabinet
Avaya makes continuous improvements in its portfolio of products and more modern products naturally replace mature ones.
Designed as the complementary gateway for S85xx/S87xx-media server based Communication Manager solutions, the G650 Media Gateway offers the features, scalability, and system uptime that enterprises require for mission-critical telephony applications. Additionally, with Communication Manager 3.1 Avaya offers an IP architecture for port-network connectivity with high availability and scalability comparable to Center Stage Switch and ATM port network solutions.
Date of Issuance: February 3, 2006
Beginning June 5, 2006, Avaya will no longer offer (make commercially available) the Global Multi Carrier Cabinet (G/MCC), Direct Connect, Center Stage Switch configurations (CSS) and Asynchronous Transfer Mode (ATM) products for Communication Manager solutions.
Beginning June 8, 2009 Avaya will no longer provide Manufacturer Support for G/MCC, ATM and CSS.
There are a number of lower level materials that support these products that will be discontinued as a result of this End of Sale Announcement.
Offer Strategy Avaya now offers the G650 as the comparable solution to the G/MCC. IP architecture for Port Network Architecture, transition to IP Control and & bearer.Minimum Period of Support
- Highly Available IP Control Links (2.0)
- Highly Scaleable IP Media Resource 320 (3.0)
- Integration of IP-PNC within ATM/CSS network infrastructures (3.0)
- Highly Available IP-PNC configuration (3.1)
- Avaya Converged Network Analyzer with Adaptive Path Control optimizes inter-PN and other enterprise VoIP traffic.
The Minimum Period of Support represents the minimum period of time after the product end of sale date, during which Avaya will make available support for the product per the Avaya’s Manufacturer Support Policy. Support may be extended past that period at the discretion of Avaya Services, Business Partners or other service providers. For additional information concerning long term support please contact your Service Provider.
Service and Warranty
Avaya will continue to honor previously executed enhanced warranty, post-warranty and service contracts in accordance with the terms of those agreements. Avaya is not responsible for any support or maintenance commitments made by Business Partners or other service providers.
Avaya Announces New Enhancements to IP Wireless Telephone Solutions
Avaya has recently introduced several new enhancements to its 3600
series of IP Wireless Telephones. The 3620 IP WIreless Telephone has a
list price of $649 and the configuration cradle has a list price of $399.
Contact your Platinum Account Manager for more information. See below
WebNow Available: Meeting Exchange Groupware Edition
Meeting Exchange Groupware Edition is a new solution that integrates Avaya Meeting Exchange audio conferencing with IBM Lotus Sametime. The solution provides click-to-call capability from the Sametime Instant Messaging Connect Client, making it more convenient to locate and join key participants for real-time collaboration. Embedded audio controls in the Sametime Web Conference Meeting Room also provide ability to dial out to join new participants, mute participants, lock the conference, etc.
Avaya: End of Sale
Avaya™ Communication Manager Release 2.2 and 2.2.1
SIP --- Session Initiated Protocal
Solutions Today And What Is To Come
TECH TIPS
On behalf of Avaya SMBS Tier 4 Support, please find attached Global IP Office Technical Tips 107-113 and Technical Bulletin Number 52 - "General Availability (GA) of IP Office 3.1 Software".
Feel free to download the documents below.
Global IP Office Tech Bulletin Number 52 (966k )
General Availability (GA) of IP Office 3.1 Software
Global IP Office Technical Tip Number 107 (131k )
How to save an Avaya IP Office Integrated Messaging Service Message past the Housekeeping timeout
Global IP Office Technical Tip Number 108 (110k )
Simple Shortcode for "Direct to Voicemail" transfer
Global IP Office Technical Tip Number 109 (109k )
Avaya IP Office Call Status may show "NoUser" with a long call time
Global IP Office Technical Tip Number 110 (108k )
Microsoft Outlook Delegates can cause Avaya IP Office Integrated Messaging Pro Clients to respond slowly
Global IP Office Technical Tip Number 111 (111k )
Upgrading Avaya IP Office VoiceMail Pro may cause Text to Speech functionality to stop working
Global IP Office Technical Tip Number 112 (114k )
Avaya IP Office User programming may appear not to save
Global IP Office Technical Tip Number 113 (426k )
Windows 2003 SP1 Security Modifications for Avaya IP Office Voicemail Pro and Avaya IP Office Manager
311 Non-Emergency Contact Center BCC Value Proposition (426k )
Windows 2003 SP1 Security Modifications for Avaya IP Office Voicemail Pro and Avaya IP Office Manager
Call us at 1-800-579-9600 or 732-805-3400
topEmail: sales@platcomm.com
