NEWS RELEASE

Media Inquires: Investor Inquiries: Barbara Burgess Matt Booher 908-953-3348 908-953-7500 barbarab@avaya.com mbooher@avaya.com


Platinum Communications Earns Avaya’s
Business Partner of the Year Honor


Supplier excels in sales, innovation, commitment to customer service, industry leadership



For immediate release: Thursday, December 9, 2004

SOMERSET, NEW JERSEY -- Avaya Inc., (NYSE:AV) a leading global provider of business communications software, systems and services, gave its annual Business Partner of the Year award to Platinum Communications.

Platinum Communications received its award at the Avaya sales conference held in November.

Platinum Communications has shown its expertise in enabling its customers to take advantage of innovative technology and advanced features from Avaya, said Todd Meister, vice president, North America Channels, Avaya.

Platinum Communications achieved the highest customer satisfaction score of 96%, and grew 123% in sales from the Avaya Enterprise Communications Group, which provides solutions for medium and large customers.

Cynthia Martin, Platinum’s President is delighted with winning the prestigious award. Martin quotes "Platinum’s winning combination is no secret. Those who do business with Platinum know that we employ the top talent in the industry. These seasoned professionals focus on providing outstanding customer support. The Platinum team sells solutions which translates into high customer satisfaction marks."


About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500.

Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications and distinguished by comprehensive worldwide services Avaya helps customers leverage existing and new networks to achieve superior business results.

Call us at 1-800-579-9600 or 732-805-3400
Email: sales@platcomm.com