Platinum Press Newsletter

For immediate Release from
Platinum Communications


Platinum Communications is proud to announce
The reception of the United States Department of Labor OSHA Incident Command System ICS-100 & ICS 200 Certification. We have also qualified for the New Jersey Department of Community Affairs Publics Works Manager Professional Certification ICS-200.

Platinum Communications will now provide the specialized services required by many Government agencies seeking to implement a communication solution for a rapid response and deployment of services and provide seamless integration with other government systems. The following are some of the needs we can address:
  • Joint Interoperability Test Command (JITC)
  • Section 508 Compliant Solutions without the need to implement a special or seperate application
  • Distributed IP Contact Center
  • Efficient Proactive Contact Management
  • Operational Efficiency
  • Mobility
  • Support Services
  • Security
The products and services constitute a new class of intelligent applications that act as the glue that brings together end-users, networks, and enterprise applications delivering Intelligent Communications in a real-time world.

We can enhance the effectiveness of first response units, extend the capability of existing systems to do more and enable new high-value models that will provide services for years to come. This includes the five-nines of reliability that Avaya products are famous for and our own Platinum Warranty.

Contact your Platinum Account Manager for more information.
See below

ATTENTION CMS R11 customers -End of Manufacturing Support - November 2006. Plan now for an upgrade to your CMS. There is a new product release due in 2007 which will only support migration of data to the new CCR from R12 or later. Contact Platinum Communications sales@platcomm.com for additional information.

IP Network Readiness Assessment Policy
Avaya's IP Network Readiness Assessment Policy:

All converged solutions that have IP enabled components must have an IP network readiness assessment performed prior to solution implementation.

Why is an IP Network Readiness Assessment Needed?
IP Network Readiness assessments are critical for quality installations and successful support of IP enabled solutions. IP Network Readiness Assessments provide valuable information on packet jitter, loss and delay, all of which impact the end user's experience and satisfaction with the solution.

A Network Readiness Assessment measures attributes of a customer IP network (both WAN and LAN) to verify compliance with Avaya's published requirements for high-quality voice over IP. Empirical evidence shows that a Network Readiness Assessment greatly reduces post-installation rework, troubleshooting and subsequent revenue adjustments.

The IP network readiness assessment may be performed by Avaya or by a qualified third party such as a business partner or customer. In either case, the customer must provide Avaya with a current state network topology map and network design.

What is a Network Topology Map and Network Design?
A Network Topology Map provides details on the actual hardware in the network and connection diagrams. The map should reflect the entire portion of the customer network that will carry the converged traffic. This information is necessary to support a successful implementation and ensure effective support.

The Network Design outlines where and how endpoints and servers are connected in order for Avaya to provide effective support. The Network Design identifies the type of trunking used between locations and /or between location and the public network.

Avaya Mobility Question of the Week:

What is Enterprise-Enabled Mobility?
Enterprise communications transparently extended to mobile users, with centralized management and control. The user gets productivity, connected as if they were at their desk, including:

  • One name
  • one number accessibility
  • Access to Corporate Directory
  • Transfer
  • Call coverage
  • conferencing
  • special features
The organization, including IT and management, gets centralized management and control, including:
  • Security Efficient records management via call accounting
  • call recording Avaya - Helping extend the power of intelligent communications through mobility solutions.
Call your Platinum Sales Rep for more information on the new Mobility Promotion.

Avaya has added the Mobility package of Extension to Cellular and IP Softphone
The Migrate Now and Take Share rebate offers is known as the "MobilizeNow" offer, and provides EC and Softphone licenses on a one-to-one basis and equal to the number of Communication Manager licenses on an order. The significant rebate for mobility components will be calculated through use of the Migrate Now Rebate Tool.

The inclusion of MobilizeNow in Migrate Now sales is optional through November 6, 2005. Inclusion of mobility components will be mandatory November 7 through December 31, 2005. Installation and provisioning of the mobility applications are not included. This offer begins September 16 and runs through December 31, 2005. Avaya is launching a campaign for mobility this month - the campaign will support the promotion through several channels.

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Call us at 1-800-579-9600 or 732-805-3400
Email: sales@platcomm.com