Question:
Integrating to Mobility Solutions?

Answer:
In today’s business environment, the value of your messaging systems must extend beyond basic call answer function and voice message storage. These solutions need to enable quick and effective communication and collaboration across your enterprise. New mobility and desktop applications can now enable your messaging infrastructure to improve levels of responsiveness, in turn helping your employees accelerate transactions and revenue generation opportunities, while lowering total cost of ownership (TCO).

The key drivers behind enterprise decisions to migrate messaging platforms can be group into two main categories - economic value, and business competitiveness.


Economic value drivers include:
  • Server Consolidation– providing significant savings in capital, maintenance, TCO and business continuity– can be attained by consolidating to central sites
  • IP Telephony – assuring that applications (such as messaging) are upgraded to work consistently with IP telephony investments
  • Economic Refresh – replacing of systems coming off leases or that are nearing end of sale or end of support
Business Competitiveness drivers include:
  • Employee Productivity – enabling mobile workers to be reachable by their customers and their linked to their own work activities
  • Business Process Improvement – that can assure transactions move quickly and effectively through the enterprise.
Your messaging migration strategy can vary depending on which of these factors is most applicable to your organization. Enhanced messaging capabilities, such as Speech Access, give mobile employees hands-free access to desktop tools (e.g. Microsoft Outlook) and communications (e.g. dialing, conferencing) through simple and intuitive speech commands. And offer:
  • Increased speed and effectiveness in customer support through more efficient access and delivery of messages and information.
  • "Work from anywhere" voice-activated solution enhances business continuity and fosters more secure, reliable and agile business operations.
  • Avaya Unified Communication Center gives employees integrated access to e-mail, calendar, voice messages and fax from either computer desktop or telephone, and when traveling outside the office can access the staff directories and telephony features of your communication system.
  • Faster linkage of people, processes and resources creates more productive internal collaboration for delivery of critical customer services.
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For more information:

Call us at 1-800-579-9600 or 732-805-3400
Email: sales@platcomm.com