IP Office Core

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices.

Built on Avaya’s latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements.

IP Office Features:
Avaya IP Office can easily scale up to 360 endpoints with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow.
  • All in one voice and data solution
  • Built in firewall
  • router
  • hub/switch
  • H-323 server and gateway or DHCP server
  • Integral remote access server
  • Voice mail included for free
  • Most components are one piece, decreasing points of failure
  • Caller ID standard on IP Office analog trunk cards
  • Standard rendezvous meet-me conferencing up to 64 parties
  • Built-in music-on-hold source standard
  • IP Softphone supported
  • Hot desking available for call center agents
  • No Software licenses
  • 19 display languages supported
    • The IP Office platform comprises 3 models: The IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business.

    The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business. In a single unit it provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, and VPN tunneling. VCM compression is included as standard to support IP extensions or provide IP trunks back to a head office.


    The IP Office - Small Office Edition supports a maximum of 28 extensions;
    The IP406 (V2)supports a maximum of 190 extensions;
    The IP412 supports a maximum of 360 extensions.

    IP Office Applications

    IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full compliment of sophisticated applications, including:
    • Call Handling - Phone Manager to control and manage phone calls from your Windows desktop.
    • Call Handing - Queue Manager and Campaign Manager traffic management for better productivity and customer service.
    • Call Handling - SoftConsole for Operators/Receptionists Graphical User Interface (GUI) for a PC-based console
    • Call/Contact Center - Compact Business Center for overall system performance and basic call center functionality.
    • Call/Contact Center - Compact Contact Center The formal Multi-Media Contact Center option toolset including
      • real time agent
      • system
      • group management
      • standard and custom reporting
      • real time tracking and analysis
      • options for agent connection
      • remote agent support
      • wallboards for installations of up to 75 agents.
    • Conferencing enable multiple locations to participate in an audio conference.
    • Interactive Voice Response Create automated customized systems allowing callers to interact with business information for example:
      • Account enquiry systems
      • Automated ordering systems
      • Ticket purchasing systems
      • PIN number checking
      • Remote time sheet management
    • Messaging - Integrated Messaging Voice messages can be automatically forwarded to an SMTP email server or MAPI compliant email client and synchronized with a Microsoft Exchange email server.
    • Messaging - VoiceMail Incoming callers never reach an empty office. With Call Forwarding, Dial-by-Directory, the ability to retrieve phone messages via the PC Soft Phone, and much, much more.
    • Open CTI interfaces IP Office integrates easily with popular contact management applications such as Outlook, ACT!6, GoldMine and Maximizer.

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    Call us at 1-800-579-9600 or 732-805-3400
    Email: sales@platcomm.com