The Compact Contact Center is designed to provide a tightly integrated real time and historic reporting package and wallboard support for IP Office. Compact Contact Center has been designed to allow customers to manage their contact center more effectively and improve the service they provide to their customers.
The product consists of a set of integrated modules, sharing a common database with IP Office. The benefit of this approach is that there is a single point of configuration, therefore the system is far easier to use and update than traditional call center management tools. The initialization of the multimedia component is designed around a common Microsoft Windows IIS server environment.
Compact Contact Center is uniquely designed for those small and growing companies who want to meet the challenge of great customer service head on, while at the same time producing a manageable ROI back into the business. Giving small businesses the responsiveness to customer needs that was only previously available to large enterprises is what the Compact Contact Center does best, whether you have an informal or formal contact center.
Benefits
- Improve customer relationships get the call to the right person as quickly as possible.
- Enhance agent productivity with the tools and management capabilities.
- Measure your customer service performance always know how well calls are being handled.
Management by exception For example, Call Center View monitors the system and only informs the supervisor when a problem has occurred, or is about to occur. With CCC, management by exception is fully integrated, using both visual and audible alarms, and allows businesses to customize for their standards of optimal performance.
Management by exception means that agents and supervisors are alerted to problems if and when performance fails to meet predetermined optimal standards.
Customer Option
Businesses can capture customer information in a group mailbox or a structured interview session. Callers can leave messages via phone or Web-browser interface, and can quit the application at any time to speak with a live agent, or they can place a callback request, which appears on the real-time CCV screen.
Compact Contact Center, together with VoiceMail Pro, lets businesses offer customers a seemingly limitless range of options.
Managing customer expectations
With multi-level auto attendants, advanced call queuing announcements, an intuitive Windows® look-and-feel interface for complex scenarios and customizable voice recording, the Compact Contact Center lets you take every measure (manually or automatically)
This is ideal because it's responsive to customer needs.
Call us at 1-800-579-9600 or 732-805-3400
Email: sales@platcomm.com
