Computer Telephony

Description:
Avaya Computer Telephony is the CTI server software that integrates voice and data between the customer’s Communication Manager Server and their business application environment on a Windows server.

This open standards-based, single server platform is tightly integrated with other Avaya Contact Center offers, such as Interaction Center, Interactive Response (IR), Contact Center Express (CCE), Active Enterprise, and the Proactive Contact. The Avaya Computer Telephony platform supports CSTA Phase I. The Avaya CT is always in sync with the each new Avaya Communication Manager releases.
Avaya Computer Telephony delivers the CTI architecture and platform that supports existing Call Center application requirements, along with the new emerging applications programming interfaces (APIs), as they became available.

The architecture is based upon established industry standards and minimizes the need to reinvest in new server hardware and software, or reconfigure associated applications and CTI server networks. Avaya Computer Telephony consolidates multiple CTI server platforms onto a single server while supporting the leading industry APIs including TSAPI, JTAPI, and the Avaya CallVisor LAN (CVLAN) API.

Avaya Computer Telephony provides backwards compatibility by supporting existing TSAPI or JTAPI CTI applications written for earlier versions of Avaya Computer Telephony. Avaya Computer Telephony replaces the PassageWay Telephony Services for Windows NT product.

Features:
Support for Firewalls that use NAT (1.3)
Avaya CT can now be configured to function in firewall environments that use NAT, Network Address Translation.

Allows for use of Avaya CT in environments protected by a firewall.

Firewall Support (1.2)
Avaya CT can now be configured to function in different firewall environments both Client Side and PBX Side. This feature provides increased security for customers.

Allows for use of Avaya CT in environments protected by a firewall.

Call control and routing and reporting
Adjunct control of telephone calls (e.g. 3rd party call control), adjunct routing of incoming calls, reporting various events to an adjunct, notification/control for a specific station/call, adjunct invocation of switch features and responding to adjunct queries for information.

Establishes a paper trail of all activities within the agent community so all contacts can be tracked and used in developing strategies to improve operational effectiveness.

Call us at 1-800-579-9600 or 732-805-3400
Email: sales@platcomm.com