Communication Manager API



The Avaya Communication Manager API exposes the powerful feature set of your Avaya Communication telephony server through an open, standards based, Java and XML programming interface. The API provides a form of first-party call control that enables third-party developers (ISVs, customers, business partners) to access various capabilities of the telephony server or endpoints to create next generation communication enabled applications.

These capabilities include:
  • Access to the IP media stream
  • Exclusive or shared control of a telephone
  • Ability to monitor and/or perform telephone operations With these capabilities third-party developers can create new and powerful applications such as:
    • IP-based on-demand call recording
    • Customized emergency notification and alerts
    • Click to Call graphical user interfaces
    • Simple voice menus (collection and playback)
API Services & Capabilities The Communication Manager API provides various device and media services to allow developers to create powerful applications. The API is divided into six services:
  • Terminal Services
  • Physical Device Services
  • Voice Unit Services
  • Tone Detection Services
  • Tone Collection Services
  • Monitoring Services
With these services the API application can make calls, receive calls, record calls, play announcements, apply tones, detect digits and redirect the media.

This facilitates a very tight application integration with the system. For a complete description of the services and capabilities you may contact a Platinum sales representative.

Hardware Requirements
Communication Manager API Server Hardware - Recommended Specs
2.4-GHz single-processor Pentium IV class machine with:
512K of L2 cache
1GB RAM
Hard Disk with at least 7200 rpm rating
10/100 Ethernet NIC port (should be duplex)

Note: Available disk space is application-specific, but the Communication Manager API server requires at least 1000 MB of disk space.

Software Requirements
Communication Manager API Server Software
The Communication Manager API server software package requires the following to run the server:
Red Hat Linux 9.0 Operation System
Java 2 platform (J2SE 1.4.2 or higher)

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