Basic Call Management System

Description:
BCMR Desktop Release 2 Version 4 software is an enhancement over Release 2 Version 3 Release. BCMR Desktop R2.4 now supports hardware key connections to USB ports and the database supports seven (7) digit dialing plan for new customers. Current BCMRD R2 customers wanting to utilize the new database capabilities must contact Avaya Professional Services, (CSI fee service), to have the current database migrated to the new database format. The main purpose of this release however is an update to the current versions of third party software (Office 2000, Access 2000, Windows 2000 Professional Service Pack 4, Windows XP Professional Service Pack 2 and Windows 2003 Server) and to test BCMRD on newer switch releases such as the Multivantage and Communication Manager series.

Updating Software
  • Crystal Reports
  • Install Shield
  • Visual C 6.0
  • IONA Orbix 3.3
  • OmniORB/OmniNames 4.0.1
  • RogueWave Stingray V2.0
  • Rainbow Sentinel V5.41
The BCMR Desktop server and client software application will reside on the customer’s provided PC, running Windows 2000 (Professional or Server) Windows XP Professional or Windows 2003 Server operating system. The client application may run on the same customer-provided PC. The historical database will be stored in a Microsoft Access database file



Features:
Client Server
BCMR Desktop supports a Client/Server environment, using TCP/IP LANs, which ties up fewer ports on the DEFINITY system. It supports up to a maximum of 10 client/supervisor connections.

Enables up to 10 simultaneous connections to gather critical data about the status of the Call Center.

Real-time displays (e.g., pie charts and time traces) Provides real-time displays (e.g., pie charts and time traces) that will allow managers to visualize what is changing in their call center.

Improves basic reporting capabilities to allow charts and time traces to report to management the events and occurances within their Center.

Report Scheduler
Contains a Report Scheduler, which allows reports to be automatically generated and printed at intervals that are appropriate for your customer’s call center. These reports are independent of the Report Scheduler on the DEFINITY/ MV/CM switch.

Reports can be scheduled to run on a regular basis, providing a consistancy not often realized when only manual reporting occurs.

Data Display on Wallboard
Can senddifferentdata to separate marquee-style wallboards to display data in real time. Wallboards can be "daisy-chained" with different datato multiple positions while using only one port connection.

Enables critical Information to be shared with Agents, Managers about the current status of the Call Center.

Data Export Capabilities
Can export the data to spreadsheets such as Lotus and Excel for incorporation into other business reports you routinely produce. There is no need to create reports manually.

Eliminates the need to manually copy relevant data then recopy to a spreadsheet. This preserves the integrity of the data, (less likelyhood of human error) improving the confidence of the report when exported to other applications.

Data Retention for User Configurable Time Period
Generates historical reports, with data stored on your Server PC.

These reports give you an overview of the call center and help you evaluate its efficiency over time. While the switch keeps historical data for only 7 days, BCMRD can accumulate data for a user-configurable period of time.

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Call us at 1-800-579-9600 or 732-805-3400
Email: sales@platcomm.com