Avaya 5420 Features:

• 5 x 29 display.
• 12 Programmable call appearance/feature buttons (arranged in 2 switchable display pages of 6, matching the 6 physical display buttons).
• Local call log and speed dial directory.
• Hearing Aid Compatible.
• Full-duplex speakerphone.
• 14 fixed feature buttons, four soft buttons.
• Large message waiting indicator.
• Headset jack.
• Local language customization (choice of languages for local phone menu).
• Eight Personalized Ring Patterns.
• Adjustable Desk Stand.
• Either desk or wall mountable.

Global Interface
Increased deployment flexibility around the globe.

All hard feature buttons are labeled automatically with both global-ready icons and English names for enhanced usability. Users can also choose from eight different languages to display local application information, including: English, German, French, Spanish, Italian, Dutch, Portuguese, and Japanese.

Investment Protection with Downloadable Upgrades. Investment protection is provided through a downloadable upgrade program.

The Avaya 5420 Digital Telephones offers a common platform suitable for both general business and call center needs. Downloadable firmware (flashware), provides quick, reliable upgrades for future enhancements.

Avaya Flexible Options Enterprises can extend basic 5420 capabilities with the 1XU (EU24), an expansion module with 24 call appearance/feature buttons. Further expansion is possible by using the 20A Module Adapter base, the 200A Tip/Ring Analog Interface Module, and the 201A Recorder Interface Module. With this add-on flexibility enterprises can tailor the 5420 to meet operational needs today with room for continued growth. Easy to Read Screen The large-scale displays offer an effective user interface that can improve workforce productivity and serviceability.

The Avaya 5420 Digital Telephone features a large display screen with a 7-line x 29-character Liquid Crystal Display (LCD). These units are fully adjustable for optimum viewing from many angles.

No Paper Button Labels Eliminates the time and cost of using and maintaining paper labels and facilitates customization of the display labels on the phone.
All buttons on the display are labeled. The display labels can be customized, which can be useful on feature buttons such as Bridged Call Appearances and Abbreviated Dial.

Easy Button Access Increased deployment flexibility and easy user interface. The navigation and button options make a wide range of capabilities accessible with the touch of a button.
The 5420 telephone is designed with 12/24 system call appearance/feature buttons. They include four local softkey feature buttons:

• Exit
• Previous
• Next buttons for display navigation
• Message button for expedited access to voicemail, and several fixed feature buttons along with a highly visible Message Waiting Indicator for effective message notification.

Call Log Provides automated call tracking with a 104-entry call log that records incoming answered, incoming unanswered, and outgoing calls. The call log can also be used to populate the Speed Dial Directory.

Users can place and track telephone activity through the use of call Log information, which provides detailed call tracking and can improve employee productivity. With Release 4 of DCP phone software, call logs are enhanced to now include answered, missed, and outgoing calls.

Speed Dial Directory In addition to the system directory, the Avaya 5420 Digital Telephones provide access to a speed-dial directory with the capacity to store up to 104 speed-dial numbers for quick access to the numbers most used.

This separate speed-dial application enables more of the 5420 feature buttons to be used for actual features rather than being dedicated to automatic dialing. With Release 4 of DCP phone software, speed dialing is enhanced with increased character length - now up to 24 characters, ideal for international dialing. Also, after placing a call, the user now has the option to stay in the speed dial menu - if there are account number and password sequences the user wishes to automate using speed dial buttons.

Avaya 5420 IP Telephone apply to the following systems:
IP Office: Avaya telephone systems
Merlin Magix

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